1. How Our Service Works
Review Growth Firm provides monthly reputation management services — including review growth campaigns, profile optimization, review response management, and ongoing monitoring — across Google, Trustpilot, G2, Capterra, Facebook, and other platforms.
Our services are delivered on a monthly subscription basis. Payment is invoiced manually after your onboarding is confirmed and before your campaign begins. We accept payment via PayPal and Wise. No automatic recurring billing occurs without your explicit approval each month.
Because our work is service-based and begins immediately upon campaign launch, refund eligibility is time-sensitive and subject to the conditions outlined below.
2. Our 30-Day Satisfaction Guarantee
We are confident in our ability to generate results. If within 30 days of your campaign launch we have not delivered any new, genuine reviews to your designated platform(s), and this is directly attributable to a failure on our part to execute the agreed campaign, you are entitled to either:
- A full refund of your first month's payment, or
- An extended campaign at no charge for an additional 30 days until results are delivered
The choice between these two options is yours. To trigger this guarantee, you must contact us via email or WhatsApp within the 30-day window and provide details of the issue.
The guarantee applies to the delivery of new review activity generated by our campaign. It does not guarantee a specific star rating, a specific number of reviews, or a specific ranking position, since these outcomes also depend on factors outside our control including reviewer behaviour, platform algorithms, and the quality of your underlying product or service.
3. Cancellations
There are no lock-in contracts. You may cancel your subscription at any time by contacting us via email at hello@reviewgrowthfirm.com or via WhatsApp.
- Notice required: We ask for at least 7 days notice before your next billing date to avoid being charged for the following month.
- Mid-month cancellation: If you cancel mid-month, no partial refund is issued for the unused portion of the current paid month. Your service continues until the end of the billing period already paid for.
- Immediate cancellation: If you need to cancel immediately due to exceptional circumstances, contact us directly — we will review these situations individually and fairly.
4. What Is and Is Not Refundable
| Situation | Refund Eligible? | Notes |
|---|---|---|
| No review activity within 30 days of launch due to our error | ✓ Yes | Full refund or free extension — your choice |
| Cancellation before campaign has launched | ✓ Yes | Full refund if no work has begun |
| Changed your mind after campaign launch | ✕ No | Work has already been delivered; service continues to end of period |
| Unhappy with the number of reviews generated | ✕ No | Volume is influenced by your customer base size and response rate |
| Platform changed its algorithm or removed reviews | ✕ No | Platform decisions are outside our control |
| Duplicate payment error | ✓ Yes | Full refund of the duplicate charge within 5 business days |
| Incorrect plan invoiced vs. plan agreed | ✓ Yes | Difference refunded or credited to next invoice immediately |
5. Situations Outside Our Control
Refunds are not available for outcomes caused by factors outside our direct control, including but not limited to:
- Google, Trustpilot, G2, Capterra or Facebook removing reviews that were legitimately generated by our campaign (platforms occasionally filter genuine reviews)
- Changes to platform algorithms or ranking criteria that affect visibility
- Customers you referred to us for review requests who chose not to leave a review despite being contacted
- Your business receiving new negative reviews from customers outside our campaign — we can respond to these, but we cannot prevent them
- Delays caused by your failure to provide necessary access, information, or approval required for us to run the campaign
If a platform removes reviews generated through our campaign within 30 days of posting, we will relaunch the relevant campaign at no additional charge to replace those reviews. This is our standard operating procedure and does not require a separate refund request.
6. How to Request a Refund
If you believe you are entitled to a refund under this policy, here is exactly what to do:
Email hello@reviewgrowthfirm.com or message us on WhatsApp. Include your business name and the reason for your refund request.
Our team reviews every request personally. We will acknowledge receipt and begin our review of your case within 2 business hours during UK/US business days.
If your request is eligible under this policy, we issue your refund to the original payment method (PayPal or Wise) within 5 business days. If your case falls outside policy, we will explain why clearly and discuss any alternatives available to you.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes take effect from the date published on this page and apply to new subscriptions from that date. Existing active subscriptions continue under the terms in place when they were initiated.
We will notify active clients of any material changes via the email address on their account.
8. Governing Law
This policy is governed by and construed in accordance with applicable international service commerce laws. Disputes that cannot be resolved directly with our team may be referred to independent mediation before any legal proceedings are initiated.
We genuinely want every client to be satisfied with our work. If something is not right, please reach out directly before escalating — the vast majority of concerns are resolved quickly and fairly through a simple conversation.
We're real people who want to resolve any issue fairly and quickly. Reach out to us directly — we respond within 2 hours.