Authenticity, always
We only generate reviews from real customers through ethical campaigns. No fake accounts, no bots, no shortcuts that put your business at risk. Every review we help you earn is one you've earned.
About Us
We built the agency
we wished existed.
We started Review Growth Firm because we saw too many businesses losing customers to competitors with worse products but better reviews. We decided to fix that — one business at a time, on every platform that matters.
500+
Businesses Served
4.9★
Average Rating Achieved
98%
Client Retention Rate
30d
To First Real Results
Our Mission
Reviews shouldn't be
a guessing game.
Make it easy for real customers to say what they actually think.
Most businesses do extraordinary work and never hear about it publicly. Their customers are satisfied — often delighted — but no one asks them to say so. Meanwhile, the one dissatisfied customer writes a review immediately, because frustration is a powerful motivator that satisfaction rarely is.
We exist to close that gap. Through systematic, ethical campaigns that reach your real customers at exactly the right moment, we turn genuine satisfaction into visible, public proof — on Google, Trustpilot, G2, Capterra, and wherever else your next customer is looking before they decide.
We don't manufacture reputation. We surface it. The work you've already done deserves to be seen.
What We Stand For
The principles behind
everything we do
Results before reports
We obsess over the numbers that move your business — new review volume, star rating trajectory, local ranking position — not the vanity metrics that make slide decks look impressive.
Transparency by default
You see exactly what we're doing, why we're doing it, and what it produced. Monthly reports are plain-language summaries, not documents designed to obscure poor performance.
Speed matters
Every week without a review system in place is a week of customers choosing competitors. We move fast — most clients see their first new reviews within 7 to 14 days of starting.
Industry-specific thinking
A dental practice, a software company, and a restaurant don't share the same review strategy. We tailor every campaign to your specific industry, audience, and platform mix.
Long-term partnership
Reputation isn't a campaign, it's a compounding asset. Our month-to-month model keeps us accountable to ongoing results — not a 12-month contract that locks you in regardless of outcomes.
Why Us
What sets us apart
from the rest
Most reputation agencies promise the same thing. Very few deliver it consistently across platforms and industries.
—
Platform-by-platform expertise
Google, Trustpilot, G2, Capterra, Product Hunt, Yelp — each has its own algorithm, its own audience, and its own best practices. We specialize across all of them, not just Google.
—
No contracts, no lock-in
Month-to-month, cancel any time. We keep clients because the results are worth staying for — not because cancelling is complicated. Our 98% retention rate is the proof.
—
Response management included
Most agencies stop at generating reviews. We respond to every single one — positive or negative — in your brand voice within 24 hours, because unanswered reviews hurt you almost as much as bad ones.
—
Free audit before you commit
Every new client relationship starts with a free reputation audit — an honest look at where you stand today, delivered to your inbox within 24 hours at zero cost and zero obligation.
Feature
Us
Others
Multi-platform coverage
✓
✗
Review response management
✓
✗
No long-term contracts
✓
✗
Free audit on day one
✓
✗
Results within 30 days
✓
✗
Only authentic reviews
✓
✗
Competitor tracking included
✓
✗
The Team
The people behind
your reputation
A small, focused team of reputation specialists, writers, and strategists who care deeply about the outcomes they produce for clients.
James Mercer
Founder & Head of Strategy
Built the systems and playbooks that underpin every client campaign. Former local SEO consultant who saw firsthand how review volume separated winners from also-rans in local search.
Sofia Reyes
Head of Client Success
Manages onboarding and ongoing relationships for our US and UK client base. Makes sure every client gets the attention their business deserves from the first audit call onward.
Daniel Park
Lead Review Strategist
Oversees all active campaigns and review response workflows. Specializes in B2B platform strategy — G2, Capterra, and Trustpilot — for software and SaaS clients.
Our Story
How we got here
From a one-person consultancy to a full-service reputation agency trusted by 500+ businesses across four countries.
2020
Review Growth Firm founded
Started as a solo Google review consultancy for local service businesses in the US. First 10 clients saw an average rating increase of 0.8 stars within 60 days.
2021
Expanded to UK & Trustpilot
Launched dedicated Trustpilot management services and began serving businesses in the United Kingdom, with a growing focus on ecommerce and SaaS clients.
2022
G2 & Capterra practice launched
Added B2B software platform coverage as demand from SaaS companies grew. Became one of the few agencies operating across both consumer and software review platforms.
2023
Canada & Australia added
Extended full-service coverage to Canadian and Australian businesses. Hit the 300-client milestone and introduced structured monthly reporting across all plans.
2024–Now
500+ clients, still growing
Serving 500+ active clients across the US, UK, Canada and Australia. 98% client retention, 4.9 average rating achieved across client base, and the same month-to-month no-contract promise we started with.
Where We Serve Clients
United States
Local service, SaaS, healthcare, legal, real estate
United Kingdom
Ecommerce, hospitality, professional services
Canada
Trades, healthcare, restaurants, retail
Australia
Law firms, dental, home services, SaaS
Platforms we manage for clients
Google Business
Trustpilot
G2
Capterra
Product Hunt
Yelp
Facebook
Glassdoor
BBB
Houzz
Tripadvisor
Ready to work with
a team that delivers?
Start with a free reputation audit — an honest look at where your business stands today, delivered to your inbox within 24 hours.
Free · No credit card · Results delivered in 24 hours