How It Works | Our Reputation Management Process — Review Growth Firm
How It Works

From audit to
5 stars in 30 days.

No vague promises, no black-box strategy. Here's the exact six-step process we run for every client — from your first free audit to the monthly report that shows your growth in plain numbers.

Day 0
Free Audit
Day 1–3
Strategy & Onboarding
Day 3–5
Profile Setup
Day 5+
Campaign Launch
Ongoing
Monitor & Respond
Monthly
Report & Refine
01 Day 0 · 24 Hours

Your free
reputation
audit.

Before we recommend anything, we look at exactly where you stand today. This is a real, manual audit — not an automated scan — delivered to your inbox within 24 hours, with zero obligation to continue.

  • Full review of your current Google rating, review count, and recent review trends
  • Google Business Profile completeness check — categories, photos, hours, services
  • Comparison against your top 3 local competitors on rating and review volume
  • A written summary of the 3 highest-impact opportunities for your business
Request Your Free Audit
Audit Report — Ready
Current Google Rating3.6 ★
Total Reviews14
Profile Completeness62%
Response Rate0%
Local Ranking (Category)#7 of 9
Top Competitor Rating4.4 ★
02 Day 1–3

Strategy call
& simple
onboarding.

We walk through your audit results together, recommend the right plan for your goals and budget, and collect everything we need to get started. Most clients spend less than 30 minutes on this entire step.

  • 15-minute call to review your audit and answer any questions
  • Plan recommendation based on your business size, goals, and current rating
  • Secure access setup for your Google Business Profile and review platforms
  • Customer contact list upload (email and/or phone numbers) for review campaigns
Start Your Onboarding
Strategy call scheduled15-minute walkthrough of your audit and plan recommendation
Plan selectedFoundation, Momentum, or Authority based on your goals
Profile access grantedGoogle Business Profile manager access added securely
Customer list uploadedEmail or phone contacts for review request campaigns
Brand voice brief completedTone and style guide for review responses
03 Day 3–5

Your profile,
fully built
and optimized.

Before we send a single review request, we make sure your Google Business Profile is ready to make the best possible first impression. This is the foundation everything else builds on.

  • Complete audit and rebuild of categories, services, hours, and attributes
  • Keyword-optimized business description for local search visibility
  • Professional photo upload and gallery organization
  • Custom review funnel landing page built and connected
See Your Profile Potential
Riverside Dental Care
4.9 (214 reviews)
Business category & subcategories optimized
Services & pricing fully listed
40+ professional photos uploaded
Review funnel landing page connected
Hours, attributes & service area verified
Q&A section actively monitored
04 Day 5+

Campaigns go
live — reviews
start flowing.

This is when things start moving. Review request campaigns launch across email, SMS, and WhatsApp, timed to reach your customers right after a positive experience — when they're most likely to leave a review.

  • First batch of review requests sent to your existing customer list
  • Automated sequence set up for new customers going forward
  • Smart routing sends happy customers to public platforms, catches concerns privately
  • First new reviews typically appear within 7–14 days
Estimate Your Results
Email campaign sent248 review requests delivered to recent customers
Day 5, 9:00 AM
SMS reminder sentFollow-up to customers who haven't responded
Day 8, 2:00 PM
First new review received5-star review posted to Google Business Profile
Day 9, 11:42 AM
WhatsApp campaign launchedOngoing automated sequence now active
Day 12, 10:00 AM
05 Ongoing

We watch
and respond
every day.

From here on, this becomes a quiet, ongoing background process. Every new review across every platform is monitored in real time and answered within 24 hours — in your brand's voice, not a generic template.

  • Real-time alerts the moment a new review is posted on any platform
  • Every review answered within 24 hours, positive or negative
  • Negative review de-escalation moved offline before it spreads
  • Continuous campaign optimization based on response rates
See How We'd Respond
New 5-star review posted on Google — response sent automatically
4 minutes ago
Rating increased from 4.7 to 4.8 on Trustpilot
1 hour ago
2-star review on Facebook — response drafted, escalated to team
3 hours ago
Negative review follow-up resolved privately with customer
Yesterday
06 Monthly

A report that
shows real
growth.

Every month, you get a clear report showing exactly what changed — new reviews, rating movement, response times, and how you stack up against competitors. Then we use that data to refine the strategy for the month ahead.

  • New reviews gained and overall rating change, platform by platform
  • Response rate and average response time across all reviews
  • Updated competitor comparison — are you closing the gap?
  • Recommended adjustments for the next 30 days
Request A Sample Report
+700%Review volume growth
4.9★Average rating maintained
What To Expect

Your reputation timeline

Here's a realistic picture of what changes — and when — once your campaigns are live.

Week 1–2
Foundation Laid

Profile fully optimized, first campaigns sent, first new reviews start appearing.

Day 30
Momentum Builds

Rating begins shifting, response rate hits 100%, first monthly report delivered.

Day 60
Ranking Improves

Local search position improves as review volume and recency signals strengthen.

Day 90
Dominance

Consistently outranking competitors with a review profile that converts on its own.

The Process Starts With One Step

The only step that
costs you anything
is not taking it.

Everything above starts with a free audit — no payment, no commitment, no risk. The only thing it costs is the time it takes to fill out a short form. Everything after that is entirely your call.

Cost To Start
$0
Free audit, no card required
Time To Complete
2 min
Quick form, delivered in 24 hours
Obligation
None
Cancel, ignore, or proceed — your choice

We onboard a limited number of new clients each month to maintain quality — spots for this month are filling fast.

FAQ

Questions about our process

Most clients complete onboarding within 3 to 5 business days, and the first new reviews typically appear within 7 to 14 days of campaign launch.
Your business details, access to your Google Business Profile, and a list of customer contacts (email or phone numbers) so we can begin sending review requests.
No. Once onboarding is complete, our team handles campaign sending, review responses, monitoring, and reporting. You'll receive a monthly report and can reach us anytime with questions.
We analyze your current Google rating, review volume, response rate, profile completeness, and how you compare to your top 3 local competitors. You receive a written report within 24 hours, with no obligation to continue.
You'll receive a monthly performance report on all plans. Momentum and Authority plan clients also get scheduled strategy calls, and Authority plan clients have a dedicated account manager available throughout the month.

Ready to see
step one in action?

Your free audit is the first step of the process you just read — and it's already waiting for you, with zero risk and zero cost.

Free · No credit card · Results delivered in 24 hours