Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") govern your access to and use of the website located at reviewgrowthfirm.com (the "Site") and the reputation management services provided by Review Growth Firm ("we," "us," or "our"). By accessing the Site, requesting a free audit, or entering into a services agreement with us, you ("you," "client," or "your business") agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, please do not use the Site or our services.

2. Description of Services

Review Growth Firm provides reputation management services, which may include any combination of the following depending on your selected plan:

• Review generation campaigns — email and SMS outreach inviting your existing customers to leave reviews on platforms such as Google, Trustpilot, G2, Capterra, Product Hunt, Yelp, and others.
• Review response management — drafting and posting responses to reviews on your behalf, in your brand voice.
• Profile optimization — setup and ongoing management of your Google Business Profile or equivalent listings on other platforms.
• Reputation monitoring — tracking new reviews and rating changes across managed platforms, with alerts and monthly reporting.
• Competitor analysis — periodic benchmarking of your review profile against named competitors.

The specific services included depend on the plan you select, as described on our Pricing page or in your services agreement.

3. Eligibility & Accounts

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of your business to use our services. You are responsible for the accuracy of the information you provide to us, including business details, billing information, and any customer contact lists submitted for campaign purposes.

4. Fees, Billing & Cancellation

Our services are billed on a recurring monthly basis at the rate corresponding to your selected plan, as published on our Pricing page or agreed in writing. Unless otherwise stated, fees are billed in advance and are not prorated for partial months.

• No long-term contract. All plans are month-to-month. You may cancel at any time, effective at the end of your current billing cycle.
• No setup fees. We do not charge onboarding or setup fees on standard plans unless otherwise agreed in writing for custom scopes.
• Payment method. You authorize us to charge your provided payment method on each renewal date until you cancel.
• Failed payments. If a payment fails, we may suspend services until payment is resolved, and may terminate the agreement if payment remains outstanding for more than 14 days.
• Price changes. We will provide at least 30 days' notice of any pricing changes affecting an active subscription.

5. Client Responsibilities

To deliver our services effectively, we rely on your cooperation. You agree to:

• Provide accurate business information, including correct platform listing access where required.
• Only submit customer contact information that you have the legal right to share with us for review campaign purposes, in compliance with applicable data protection and anti-spam laws.
• Grant necessary access (such as Google Business Profile manager access) promptly so campaigns can begin or continue on schedule.
• Review and approve response templates, brand voice guidelines, or campaign content where requested.
• Not direct us to solicit, fabricate, or incentivize reviews in violation of platform policies (see Section 6).

6. Authentic Review Policy

All campaigns are designed to comply with the terms of service of the platforms involved (Google, Trustpilot, G2, Capterra, etc.) as well as applicable consumer protection and advertising laws (such as FTC guidance in the US and equivalent regulators in the UK, Canada, and Australia). You agree not to request that we engage in any practice that would violate these platform policies or applicable law.

7. Results & Refund Policy

While we have a strong track record of delivering measurable review growth, reputation management outcomes depend on factors outside our direct control, including your customer base size, customer engagement, and platform algorithm behavior. We do not guarantee a specific number of reviews, a specific star rating, or a specific ranking position.

Monthly subscription fees are generally non-refundable once a billing cycle has begun, as work and campaign sends commence promptly after payment. If you believe services were not delivered as agreed, please contact us at hello@reviewgrowthfirm.com so we can review the matter — refunds or credits may be issued at our discretion on a case-by-case basis.

8. Intellectual Property

The Site, including its design, text, graphics, and underlying code, is owned by Review Growth Firm and protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from the Site without our prior written consent.

You retain ownership of your own business name, logo, and brand assets shared with us for campaign purposes. You grant us a limited license to use these assets solely for the purpose of delivering the agreed-upon services, including reference in case studies if you separately consent to that.

9. Third-Party Platforms

Our services involve interacting with third-party platforms (Google, Trustpilot, G2, Capterra, Product Hunt, Yelp, Facebook, and others) that we do not own or control. These platforms may change their policies, algorithms, or features at any time, which can affect campaign performance or profile visibility in ways outside our control. We are not responsible for actions taken by third-party platforms, including review removal, account suspension, or algorithm changes, provided we have acted in accordance with this Agreement and platform policies.

10. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC RESULTS WILL BE ACHIEVED FROM USE OF OUR SERVICES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVIEW GROWTH FIRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SITE OR SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you depending on your location.

12. Indemnification

You agree to indemnify and hold harmless Review Growth Firm, its team members, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) customer contact information you provide to us without proper legal authorization; (c) content or instructions you direct us to use that violate applicable law or third-party platform policies; or (d) your violation of any third party's rights.

13. Termination

Either party may terminate the services agreement at any time, effective at the end of the then-current billing cycle, by providing notice via email or the contact methods listed on our Contact page. We reserve the right to suspend or terminate services immediately if you breach these Terms, fail to pay outstanding fees, or direct us to engage in activity that violates platform policies or applicable law.

Upon termination, we will cease active campaigns and, upon written request, delete any client-provided customer contact lists in accordance with Section 6 of our Privacy Policy.

14. Governing Law

These Terms are governed by and construed in accordance with applicable law, without regard to conflict-of-law principles. Where a dispute arises, the parties agree to first attempt good-faith resolution through direct negotiation before pursuing formal proceedings. Nothing in this section limits any non-waivable consumer protection rights you may have under the law of your country of residence (including the United States, United Kingdom, Canada, or Australia).

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will post the revised Terms on this page with an updated "Last updated" date. Continued use of the Site or services after changes take effect constitutes acceptance of the revised Terms. Material changes affecting active clients will be communicated via email in advance where reasonably practicable.

16. Contact Us

If you have questions about these Terms of Service, please reach out:

• Email: hello@reviewgrowthfirm.com
• WhatsApp: +880 1757 652243
• Contact form: reviewgrowthfirm.com/contact